Recall Department
Safety is paramount here at Jade Bloom, which is why we have established this area of our website that is dedicated to providing the most up to date information regarding any active recalls on our products we either currently sell and have altered for safety reasons, or have sold in the past. Should there be any questions or concerns you have regarding active recalls, you may open up a ticket on your Jade Bloom Help Desk by clicking here.
May 18, 2020: Recall of Wintergreen and Birch Sweet Essential Oils Due to Failure to Meet Child Resistant Packaging Requirement; Risk of Poisoning
Name of Products:
The products contain the substance methyl salicylate which must be in child-resistant packaging as required by the Poison Prevention Packaging Act (PPPA). The packaging of the products is not child-resistant, posing a risk of poisoning if the contents are swallowed by young children.
Remedy:
We are notifying via email all who purchased either of these essential oils. Consumers should immediately store the product in a safe location out of reach of children.
For assistance, contact our support team via email ([email protected]), or via the Help Desk, with the subject line "Recall". If this was purchased, you can send us your updated shipping address so we can put you on the wait list to receive a child-safe cap for your bottle. Otherwise, store credit will be applied to your Jade Bloom account, equivalent to what was paid for the bottle at the time of purchase. If a refund was already previously received for Birch Sweet Essential Oil or Wintergreen Essential Oil, the store credit will not be issued.
Description:
This recall involves 1 mL, 10 mL, 60 mL and 120 mL amber glass bottles of Jade Bloom Wintergreen Essential Oil and 10 mL green glass bottles of Birch Sweet Essential Oil with black caps. The bottle’s label displays the Jade Bloom logo, product name and the volume amount of the bottle. SKU 2938223 can be found on the cap of the Wintergreen Essential Oil and UPC code 641990784039 under the bar code. UPC 641990784084 can be found under the bar code of the Birch Sweet Essential Oil.
None reported.