Terms & Conditions
For Our Customers
By using this website you are agreeing to the Terms & Conditions (T&C's) as outlined here. The health statements and recommendations made on our product listings have not been evaluated by the FDA. Jade Bloom only uses raw materials to produce the essential oils for sale based off of the GRAS (generally recognized as safe) list provided by the FDA.
Promotional offers by Jade Bloom are limited to 1 per household as identified by name, shipping address, email address, IP address, and/or phone number. Duplicate orders identified as taking advantage of promotional offers may be canceled and refunded without notice. Jade Bloom reserves the right to refuse to do business with customers that appear to abuse our promotional offers or customer service.
Our loyalty point system is only going to allow a certain amount of points to be redeemed on orders. This means that the system will not allow you to redeem more points than the order is worth. The uneven dollar amount of an order combined with the increments in which points can be redeemed can sometimes result in a residual amount being left over to be paid. It's typically around $0.10 to $0.15.
Based on the fact that most of our prices end in $0.95 and that points can be redeemed in $0.20 increments can leave behind a residual balance like the one you're experiencing. It's possible to get the total to $0.00 but it can be difficult based on the increments in which points can be redeemed and the monetary value of our products.
Any orders placed with a monetary value of $5.00 are less are subject to 48 hour processing times.
Return Policy: We want every customer to absolutely love their purchase. We are fully committed to you and your order happiness. If you are unhappy, for any reason, with any product you purchase from us, simply contact our support team with your order number and we'll issue you an RMA and a prepaid return label. Any opened products may be returned for any reason within 60 days of initial purchase. Any unopened products may be returned within 1 year of initial purchase. Full refunds back in the form of your original payment method can be issued within 3 months after your purchase. Returns older than 6 months can be issued in the form of store credit. Any points received for purchasing products that are ultimately returned will be removed from your point balance upon the processing of your return.
Promotional Diffuser Kits Return Policy: We are able to offer our diffusers at deep discounts during those promotions. Our oils during promotional kit pricing, however, are sold at cost, and we are not able to offer further discounts on them. This means that during promotional offers (such as promotional diffuser kit offers where a diffuser and oils are sold in a bundle) the discount for the bundled products is applied to the diffuser, not the oils. This means that during that promotion, what was paid for the oils (full price) is deducted from the total price paid for the kit. To compensate accordingly for just the diffuser should it be returned, Jade Bloom reserves the right to issue store credit or refund back to the original payment method exactly what was paid for the diffuser, taking discounts into consideration.
Some promotions require coupon codes. If the coupon code is not applied to the order, Jade Bloom will not send out the promotional product. In some cases, funds can be applied to accounts to retroactively honor the promotion.
More than one coupon code cannot be used in the same order.
Jade Bloom ships internationally for an additional shipping fee. The fee will be quoted based on the cart contents and the destination country during the checkout process. Customers may be responsible for additional customs fees depending on how the destination country's government chooses to tax imports of essential oils. International customers are responsible for verifying with their governments' customs office before placing their order.
You agree to consult a professional reference when determining correct dilution ratios before applying any essential oil externally. The product information is for educational purposes only, it is not intended to treat, cure, prevent, or diagnose any disease or condition. Nor is it intended to prescribe in any way. Product data information is for educational purposes only and may not be complete, nor may its data be accurate.
Customers are responsible for providing accurate shipping information when registering with the site. Lost, misplaced, or return shipments based off of incorrect shipping information as provided by the customer shall be the sole responsibility of the customer. Jade Bloom will make its best effort to redirect shipments as needed for incorrect shipping addresses in order to fully satisfy customer orders. Should a reshipment be necessary, it will be subject to Signature Confirmation Requirement.
Any address change or order change requests will only be guaranteed if a Help Desk ticket is opened up with the corresponding order # selected using the drop-down menu provided.
Any shipping address changes for automated recurring billing profiles (such as Collectors Club subscriptions) cannot be made to existing subscriptions. A new subscription will need to be created with the new shipping address indicated.
Jade Bloom will not provide referral registration points for users attempting to game the system which can include but is not limited to: 1) using disposable email address services such as yopmail, 2) creating multiple accounts with the intent of referring yourself 3) completing the Jade Bloom University more than once with the intent of receiving duplicate points and 4) using automated scripts to create multiple accounts.
Refund Policy For Adulterated Oils
On January 4th, 2018 it was brought to our attention that 3 of our oils were potentially adulterated from GC/MS reports generated by Dr. Robert Pappas on our Sweet Birch, Frankincense Carterii, and Myrrh oils. Our CEO issued an official statement regarding those reports that can be read here https://jadebloom.com/gcms . We are offering refunds according to that statement from purchases made between January 2017 until January 2018. Refunds will be honored on claims made directly to our customer support team until March 2018 under the following policy:
1. Refunds will be paid in cash upon request for the amount paid.
2. Refunds will be paid in double loyalty points on the amount paid.
3. In the case where the bottle was a freebie, refunds will be paid on the retail value of the bottle (in cash or loyalty points), but will not exceed the total amount paid for the order.
Please contact our support team to submit your claim.
For Our Affiliates & Wholesale Partners
Our affiliates are very important to us. We do our best to treat you with the fairness and respect you deserve. We simply ask the same consideration of you. We have written the following affiliate agreement with you in mind, as well as to protect the goodwill of the Jade Bloom brand and limit liability for both our affiliates and Jade Bloom. So please bear with us as we take you through this legal formality.
If you have any questions, please don't hesitate to let us know. We are strong believers in straight-forward and honest communication. For quickest results please email us at [email protected] You can also reach us via phone, toll-free: 844-PURE-OIL.
Jade Bloom Affiliate Team
PLEASE READ THE ENTIRE AGREEMENT.
YOU MAY PRINT THIS PAGE FOR YOUR RECORDS.
THIS IS A LEGAL AGREEMENT BETWEEN YOU AND W8 DISTRIBUTING, INC. (DBA JADE BLOOM)
BY SUBMITTING THE ONLINE APPLICATION YOU ARE AGREEING THAT YOU HAVE READ AND UNDERSTAND THE TERMS AND CONDITIONS OF THIS AGREEMENT AND THAT YOU AGREE TO BE LEGALLY RESPONSIBLE FOR EACH AND EVERY TERM AND CONDITION.
This Agreement contains the complete terms and conditions that apply to you becoming an affiliate in Jade Bloom's Affiliate Program. The purpose of this Agreement is to allow HTML linking between your web site and the JadeBloom.com web site. Please note that throughout this Agreement, "we," "us," and "our" refer to JadeBloom.com, and "you," "your," and "yours" refer to the affiliate.
2. Affiliate Obligations
2.1. To begin the enrollment process, you will complete and submit the online enrollment at JadeBloom.com server. We may reject your application at our sole discretion. We may cancel your application if we determine that your site is unsuitable for our Program, including if it:
2.1.1. Promotes sexually explicit materials
2.1.2. Promotes violence
2.1.3. Promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age
2.1.4. Promotes illegal activities
2.1.5. Incorporates any materials which infringe or assist others to infringe on any copyright, trademark or other intellectual property rights or to violate the law
2.1.6. Includes "Jade Bloom" or variations or misspellings thereof in its domain name
2.1.7. Is otherwise in any way unlawful, harmful, threatening, defamatory, obscene, harassing, or racially, ethnically or otherwise objectionable to us in our sole discretion.
2.1.8. Contains software downloads that potentially enable diversions of commission from other affiliates in our program.
2.1.9. You may not create or design your website or any other website that you operate, explicitly or implied in a manner which resembles our website nor design your website in a manner which leads customers to believe you are JadeBloom.com or any other affiliated business.
2.1.10. The affiliate has not made a personal purchase of Jade Bloom products or demonstrate in another way that they are familiar with our products they are promoting.
2.1.11 Affiliates may not receive commissions on their own orders. This is tracked by I.P. addresses, Shipping address or Billing Address.
2.1.12 Affiliate links may not be used on Incentive websites such as coupon code hubs.
2.2. As a member of Jade Bloom's Affiliate Program, you will have access to Affiliate Account Manager. Here you will be able to review our Program’s details and previously-published affiliate newsletters, download HTML code (that provides for links to web pages within the JadeBloom.com website) and banner creatives, browse and get tracking codes for our coupons and deals. In order for us to accurately keep track of all guest visits from your site to ours, you must use the HTML code that we provide for each banner, text link, or other affiliate links we provide you with.
2.3. JadeBloom.com reserves the right, at any time, to review your placement and approve the use of Your Links and require that you change the placement or use to comply with the guidelines provided to you.
2.4. The maintenance and the updating of your site will be your responsibility. We may monitor your site as we feel necessary to make sure that it is up-to-date and to notify you of any changes that we feel should enhance your performance.
2.5. It is entirely your responsibility to follow all applicable intellectual property and other laws that pertain to your site. You must have express permission to use any person's copyrighted material, whether it be a writing, an image, or any other copyrightable work. We will not be responsible (and you will be solely responsible) if you use another person's copyrighted material or other intellectual property in violation of the law or any third party rights.
3. Jade Bloom Rights and Obligations
3.1. We have the right to monitor your site at any time to determine if you are following the terms and conditions of this Agreement. We may notify you of any changes to your site that we feel should be made, or to make sure that your links to our web site are appropriate and to notify further you of any changes that we feel should be made. If you do not make the changes to your site that we feel are necessary, we reserve the right to terminate your participation in the Jade Bloom Affiliate Program.
3.2. Jade Bloom reserves the right to terminate this Agreement and your participation in the Jade Bloom Affiliate Program immediately and without notice to you should you commit fraud in your use of the Jade Bloom Affiliate Program or should you abuse this program in any way. If such fraud or abuse is detected, Jade Bloom shall not be liable to you for any commissions for such fraudulent sales.
3.3. Any abuse/mistreatment of your clients through means of aggressive sales tactics or otherwise, or the spreading of misinformation to your client base will be met with the closing of your Affiliate Account. As an affiliate of Jade Bloom, you are responsible for carrying out the Jade Bloom mission and treating your clients the way we treat our clients - with respect and fairness. If one of your clients reports mistreatment, Jade Bloom will investigate and disable your Affiliate status if necessary.
3.4. An Affiliate disparaging the reputation of Jade Bloom in any way in any forum (public or private), will result in their disabling of their Affiliate status.
3.5. This Agreement will begin upon our acceptance of your Affiliate application, and will continue unless terminated hereunder.
Either you or we may end this Agreement AT ANY TIME, with or without cause, by giving the other party written notice. Written notice can be in the form of mail, email or fax. In addition, this Agreement will terminate immediately upon any breach of this Agreement by you.
We may modify any of the terms and conditions in this Agreement at any time at our sole discretion. In such event, you will be notified by email. Modifications may include, but are not limited to, changes in the payment procedures and Jade Bloom Affiliate Program rules. If any modification is unacceptable to you, your only option is to end this Agreement. Your continued participation in Jade Bloom's Affiliate Program following the posting of the change notice or new Agreement on our site will indicate your agreement to the changes.
Jade Bloom handles payments directly with its affiliates via PayPal or a written check. Each affiliate may choose the method of payment upon withdrawal request once their account balance exceeds the minimum for withdrawal.
7. Access to Affiliate Account Interface
You will create a password so that you may enter Jade Bloom's secure affiliate account interface. From our site you will be able to receive your reports that will describe our calculation of the commissions due to you.
8. Promotion Restrictions
8.1. You are free to promote your own web sites, but naturally any promotion that mentions JadeBloom.com could be perceived by the public or the press as a joint effort. You should know that certain forms of advertising are always prohibited by JadeBloom.com. For example, advertising commonly referred to as "spamming" is unacceptable to us and could cause damage to our name. Other generally prohibited forms of advertising include the use of unsolicited commercial email (UCE), postings to non-commercial newsgroups and cross-posting to multiple newsgroups at once. In addition, you may not advertise in any way that effectively conceals or misrepresents your identity, your domain name, or your return email address. You may use mailings to customers to promote JadeBloom.com so long as the recipient is already a customer or subscriber of your services or web site, and recipients have the option to remove themselves from future mailings. Also, you may post to newsgroups to promote JadeBloom.com so long as the news group specifically welcomes commercial messages. At all times, you must clearly represent yourself and your web sites as independent from JadeBloom.com. If it comes to our attention that you are spamming, we will consider that cause for immediate termination of this Agreement and your participation in the JadeBloom.com Affiliate Program. Any pending balances owed to you will not be paid if your account is terminated due to such unacceptable advertising or solicitation.
8.2. Affiliates that among other keywords or exclusively bid in their Pay-Per-Click campaigns on keywords such as jadebloom.com, Jade Bloom, www.jadebloom, www.jadebloom.com, and/or any misspellings or similar alterations of these – be it separately or in combination with other keywords – and do not direct the traffic from such campaigns to their own website prior to re-directing it to ours, will be considered trademark violators, and will be banned from Jade Bloom's Affiliate Program. We will do everything possible to contact the affiliate prior to the ban. However, we reserve the right to expel any trademark violator from our affiliate program without prior notice, and on the first occurrence of such PPC bidding behavior.
8.3. Affiliates are not prohibited from keying in prospect’s information into the lead form as long as the prospects’ information is real and true, and these are valid leads (i.e. sincerely interested in Jade Bloom's service). Affiliates may not create fake accounts are use personal accounts to accrue commissions from purchases.
8.4. Affiliate shall not transmit any so-called “interstitials,” “Parasiteware™,” “Parasitic Marketing,” “Shopping Assistance Application,” “Toolbar Installations and/or Add-ons,” “Shopping Wallets” or “deceptive pop-ups and/or pop-unders” to consumers from the time the consumer clicks on a qualifying link until such time as the consumer has fully exited Jade Bloom's site (i.e., no page from our site or any JadeBloom.com’s content or branding is visible on the end-user’s screen). As used herein a. “Parasiteware™” and “Parasitic Marketing” shall mean an application that (a) through accidental or direct intent causes the overwriting of affiliate and non affiliate commission tracking cookies through any other means than a customer initiated click on a qualifying link on a web page or email; (b) intercepts searches to redirect traffic through an installed software, thereby causing, pop ups, commission tracking cookies to be put in place or other commission tracking cookies to be overwritten where a user would under normal circumstances have arrived at the same destination through the results given by the search (search engines being, but not limited to, Google, MSN, Yahoo, Overture, AltaVista, Hotbot and similar search or directory engines); (c) set commission tracking cookies through loading of Jade Bloom's site in IFrames, hidden links and automatic pop ups that open JadeBloom.com's site; (d) targets text on web sites, other than those web sites 100% owned by the application owner, for the purpose of contextual marketing; (e) removes, replaces or blocks the visibility of Affiliate banners with any other banners, other than those that are on web sites 100% owned by the owner of the application.
9. Grant of Licenses
9.1. We grant to you a non-exclusive, non-transferable, revocable right to (i) access our site through HTML links solely in accordance with the terms of this Agreement and (ii) solely in connection with such links, to use our logos, trade names, trademarks, and similar identifying material (collectively, the "Licensed Materials") that we provide to you or authorize for such purpose. You are only entitled to use the Licensed Materials to the extent that you are a member in good standing of Jade Bloom's Affiliate Program. You agree that all uses of the Licensed Materials will be on behalf of JadeBloom.com and the good will associated therewith will inure to the sole benefit of JadeBloom.com.
9.2. Each party agrees not to use the other's proprietary materials in any manner that is disparaging, misleading, obscene or that otherwise portrays the party in a negative light. Each party reserves all of its respective rights in the proprietary materials covered by this license. Other than the license granted in this Agreement, each party retains all right, title, and interest to its respective rights and no right, title, or interest is transferred to the other.
JADEBLOOM.COM MAKES NO EXPRESS OR IMPLIED REPRESENTATIONS OR WARRANTIES REGARDING JADEBLOOM.COM SERVICE AND WEB SITE OR THE PRODUCTS OR SERVICES PROVIDED THEREIN, ANY IMPLIED WARRANTIES OF JADEBLOOM.COM ABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT ARE EXPRESSLY DISCLAIMED AND EXCLUDED. IN ADDITION, WE MAKE NO REPRESENTATION THAT THE OPERATION OF OUR SITE WILL BE UNINTERRUPTED OR ERROR FREE, AND WE WILL NOT BE LIABLE FOR THE CONSEQUENCES OF ANY INTERRUPTIONS OR ERRORS.
11. Representations and Warranties
You represent and warrant that:
11.1. This Agreement has been duly and validly executed and delivered by you and constitutes your legal, valid, and binding obligation, enforceable against you in accordance with its terms;
11.2. You have the full right, power, and authority to enter into and be bound by the terms and conditions of this Agreement and to perform your obligations under this Agreement, without the approval or consent of any other party;
11.3. You have sufficient right, title, and interest in and to the rights granted to us in this Agreement.
12. Limitations of Liability
WE WILL NOT BE LIABLE TO YOU WITH RESPECT TO ANY SUBJECT MATTER OF THIS AGREEMENT UNDER ANY CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES (INCLUDING, WITHOUT LIMITATION, LOSS OF REVENUE OR GOODWILL OR ANTICIPATED PROFITS OR LOST BUSINESS), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. FURTHER, NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED IN THIS AGREEMENT, IN NO EVENT SHALL JADE BLOOM CUMULATIVE LIABILITY TO YOU ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER BASED IN CONTRACT, NEGLIGENCE, STRICT LIABILITY, TORT OR OTHER LEGAL OR EQUITABLE THEORY, EXCEED THE TOTAL COMMISSION FEES PAID TO YOU UNDER THIS AGREEMENT.
You hereby agree to indemnify and hold harmless JadeBloom.com, and its subsidiaries and affiliates, and their directors, officers, employees, agents, shareholders, partners, members, and other owners, against any and all claims, actions, demands, liabilities, losses, damages, judgments, settlements, costs, and expenses (including reasonable attorneys' fees) (any or all of the foregoing hereinafter referred to as "Losses") insofar as such Losses (or actions in respect thereof) arise out of or are based on (i) any claim that our use of the affiliate trademarks infringes on any trademark, trade name, service mark, copyright, license, intellectual property, or other proprietary right of any third party, (ii) any misrepresentation of a representation or warranty or breach of a covenant and agreement made by you herein, or (iii) any claim related to your site, including, without limitation, content therein not attributable to us.
All confidential information, including, but not limited to, any business, technical, financial, and customer information, disclosed by one party to the other during negotiation or the effective term of this Agreement which is marked "Confidential," will remain the sole property of the disclosing party, and each party will keep in confidence and not use or disclose such proprietary information of the other party without express written permission of the disclosing party.
15.1. You agree that you are an independent contractor, and nothing in this Agreement will create any partnership, joint venture, agency, franchise, sales representative, or employment relationship between you and Jade Bloom. You will have no authority to make or accept any offers or representations on our behalf. You will not make any statement, whether on Your Site or any other of Your Site or otherwise, that reasonably would contradict anything in this Section.
15.2. Neither party may assign its rights or obligations under this Agreement to any party, except to a party who obtains all or substantially all of the business or assets of a third party.
15.3. This Agreement shall be governed by and interpreted in accordance with the laws of the State of Utah without regard to the conflicts of laws and principles thereof.
15.4. You may not amend or waive any provision of this Agreement unless in writing and signed by both parties.
15.5. This Agreement represents the entire agreement between us and you, and shall supersede all prior agreements and communications of the parties, oral or written.
15.6. The headings and titles contained in this Agreement are included for convenience only, and shall not limit or otherwise affect the terms of this Agreement.
15.7. If any provision of this Agreement is held to be invalid or unenforceable, that provision shall be eliminated or limited to the minimum extent necessary such that the intent of the parties is effectuated, and the remainder of this agreement shall have full force and effect.
15.8 Jade Bloom may not remove any customers from an Affiliate's Lifetime Customer list that have been legitimately earned by that Affiliate through their marketing efforts.